CommsCoach
CommsCoach
Monitor, evaluate and improve the quality of your communications with customers.
Trusted by market-leading organisations like:
Have confidence in the quality of your customer-facing conversations
CommsCoach is the all-in-one customer communication evaluation and coaching tool for delivering better quality customer interactions.
The conversations you have with customers directly affect your bottom line.
68% of consumers say they are willing to pay more for products and services from brands which offer good customer service experiences. With CommsCoach you can:
Build better relationships with customers
Seamless integrations with existing communication tools
CommsCoach easily integrates with your existing communication systems, whether through transcript or audio uploads, APIs, or CRM integrations, enabling you to monitor conversations across multiple mediums on an ongoing basis.
Coach employees using real world simulations
CommsCoach uses generative AI technology to simulate written and verbal between your employees and customers, measuring each response against key criteria and providing valuable, personalised feedback.
All performance scores are made available to the individual and the organisation administrators.
Monitor your customer-facing conversations via a variety of channels (email, phone, virtual meeting and web chat).
Evaluate the performance of these conversations against fully-customisable criteria like best-practice, call-flow adherence, compliance and more.
Gain valuable insights into the performance of individuals, teams and cross-company and take required action.
Monitor and evaluate your customer conversations
CommsCoach is the all-in-one customer communication evaluation and coaching tool for delivering better quality customer interactions.
The conversations you have with customers directly affect your bottom line.
68% of consumers say they are willing to pay more for products and services from brands which offer good customer service experiences. With CommsCoach you can:
CommsCoach easily integrates with your existing communication systems, whether through transcript or audio uploads, APIs, or CRM integrations, enabling you to monitor conversations across multiple mediums on an ongoing basis.
Monitor your customer-facing conversations via a variety of channels (email, phone, virtual meeting and web chat).
Evaluate the performance of these conversations against fully-customisable criteria like best-practice, call-flow adherence, compliance and more.
Gain valuable insights into the performance of individuals, teams and cross-company and take required action.
CommsCoach uses generative AI technology to simulate written and verbal between your employees and customers, measuring each response against key criteria and providing valuable, personalised feedback.
All performance scores are made available to the individual and the organisation administrators.
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CommsCoach