We expect all our virtual students to be responsible for their behaviour when taking part in virtual lessons. Below are the House Rules:
Both students and tutors at EnglishScore agree to the following positive behaviours:
Both students and tutors at EnglishScore agree not to do the following negative behaviours:
All students enrolled in British Council English online courses must accept and adhere to the Student Code of Conduct, set out below. By adhering to these guidelines, students can contribute to a positive, inclusive, and productive learning environment. Failure to comply with these guidelines may result in the withdrawal of course access without reimbursement.
Only individuals aged 18 or over (an "Adult") may enrol in and access the British Council English Online courses, with the exception of Young Learners aged 13 – 17, who may participate in private classes on our Young Learner version of the platform. Young Learners may not attend Adult courses, and conversely, Adults are not permitted to join Young Learner courses.
Students are required to register using their full name (first name + surname). Punctuality is essential; students should join classes on time from a quiet and appropriate environment conducive to learning.
Each student must utilise only one device at a time to access their class and ensure a stable Internet connection throughout the duration of the class. Students are strictly prohibited from sharing accounts or providing access to the British Council EnglishScore Tutors Service to any other individual or legal entity. British Council EnglishScore Tutors accounts are linked to your individual details, ensuring a unique and personalised experience tailored to your learning needs. You are responsible for ensuring you have in place all hardware, software, and telecommunications necessary to access and use the British Council EnglishScore Service and will be responsible for all related charges, including the fees of internet service providers.
While we understand that finding an ideal space may pose challenges, please try to find a quiet, professional space where you can join the class. Your attire should be appropriate and non-offensive, ensuring it is suitable for a professional learning environment. Additionally, please be mindful that children should not appear onscreen during class to safeguard their own protection. If a child is visible, the teacher may need to remove you from the session.
Keeping your camera on during classes is mandatory to foster engagement, facilitate active participation, and enhance the learning experience. Students should also have a microphone and should unmute themselves whenever the teacher asks them to do so. In the event of technical difficulties preventing camera or microphone usage, students must promptly inform the teacher and provide a reason for the inability to comply. We understand that there may be exceptions, such as religious circumstances, where certain students cannot have their cameras on, and we respect these considerations. No other exceptions will be made without good reason.
Students must refrain from engaging in activities unrelated to the learning objectives, such as smoking, eating, or any other activity that could be distracting for others. Additionally, always conduct yourself in a professional manner, including in communication with teachers. Use appropriate language and tone in written and verbal communication and demonstrate courtesy and respect in all interactions.
Given the diverse nature of our student body at British Council EnglishScore Tutors online Service, it is imperative to respect and be mindful of different cultures, religions, ethnic backgrounds, opinions, and experiences present in the virtual classroom. Acknowledge and respect this diversity, avoiding derogatory comments or engaging in behaviours that may be discriminatory or offensive to others based on factors such as race, gender, sexual orientation, disability, or socioeconomic status. We do not tolerate bullying or harassment. It is strictly prohibited to abuse, harass, threaten, impersonate or intimidate any other users of the British Council EnglishScore Tutors Service. It is strictly prohibited to use the British Council EnglishScore Tutors Service in any way that prevents, disrupts or interferes with any other person's use of the same service.
We are committed to providing a safe and respectful online learning environment for all participants. We have a zero-tolerance policy towards online sexual harassment and sexual misconduct during our classes. Harassment includes unwanted conduct that violates a person's dignity or creates an intimidating, hostile, or offensive online environment, whether verbal, psychological, or through other digital means. Unacceptable behaviours include making sexually offensive comments, engaging in harassment based on sexuality, making unwanted remarks based on sex, gender identity, gender expression, or sexual orientation, and perpetuating sexual stereotypes about sexual and gender minorities. Sexual misconduct includes sharing private sexual materials online, posting sexual images, making lewd or sexual gestures while on-camera, and making sexual advances.
Respect the privacy and confidentiality of fellow students and teachers at British Council EnglishScore Tutors Service. Refrain from sharing personal information or class-related discussions outside of the designated learning environment without explicit consent. Disclaimer: The opinions and messages posted by students using the British Council EnglishScore Tutors Service do not reflect and are not representative of the views of the British Council or its teachers, employees, affiliates, suppliers, or partners. The British Council is not responsible for the content of messages published by students to other students they have identified through the British Council EnglishScore Tutors Service.
You should not take pictures of or record classes or copy our products in any form. It's strictly prohibited to:
Please contact tutors@englishscore.com if you wish to report a violation of the Student Code of Conduct. Any student, staff member, or community member may report an alleged incident.