EnglishScore Tutors is an e-learning platform where you can get help learning English as a second language. It has details of Tutors who might be able to assist you. You must decide which Tutor is suitable for you. EnglishScore Tutors sessions use online video-conferencing for Tutoring.
You can use EnglishScore Tutors if you are over eighteen (18) years of age and you follow the rules for using EnglishScore. If you are a young learner, between and inclusive of 13 and 17 years of age, you may use our young learner platform of EnglishScore Tutors.
We may refuse your access to EnglishScore Tutors, or terminate your EnglishScore account for any reason and at any time. If we do, we will give you a refund for any outstanding sessions. If you have purchased a pack, we will charge the price of a single session for any you have used before refunding.
You cannot use EnglishScore Tutors if you are based in Russia or the Islamic Republic of Iran. This is because Russia has included the British Council in the register of 'undesirable organisations' and Iran has banned cooperation with the British Council. Any connection with the British Council could potentially entail risks for individuals who are Russian or Iranian citizens, or have other ties to Russia or Iran. This applies even if the individuals live outside of Russia or Iran. We encourage you to consider this situation carefully and assess any personal risks before undertaking any British Council EnglishScore test and EnglishScore Tutors sessions.
You need a good internet connection with camera, microphone and speaker. You can use a computer or Android device with Google Chrome.
To buy a session you must first buy tokens for EnglishScore Tutors. Payment can only be made through credit, pre-paid and debit cards or Paypal. The price includes VAT. You can choose the currency for your payment. The exchange rate is approximate and is set by us.
Once you have bought a token, you can book a session. If a Tutor is available, you may be able to start a session within a few minutes. We allow the Tutor 8 minutes to get ready to start your session. Otherwise, you will need to choose a future session time.
Unused tokens will expire (end) at different times. The table below shows how many days you have to use all your tokens:
| Pack | Expires after… | Suggested learning schedule |
|---|---|---|
| Trial | 60 days (2 months) | 1 session per month |
| 1-pack | 30 days (1 month) | 1 session per month |
| 3-pack | 30 days (1 month) | 3 sessions per month |
| IELTS 5-pack | 60 days (2 months) | 4 sessions per month |
| 10-pack | 120 days (4 months) | 3 sessions per month |
| 20-pack | 150 days (5 months) | 4 sessions per month |
| 40-pack | 180 days (6 months) | 8 sessions per month |
| 60-pack | 210 days (7 months) | 8 sessions per month |
We are happy to provide our students with a full refund if they send a refund request within 14 days of purchasing the session pack and:
If you fit this criteria and would like a refund please contact us here.
We sometimes record sessions for monitoring and training purposes. All young learner sessions are recorded for safeguarding purposes, and sessions are securely stored for up to 2 years. We use data for lots of different reasons. You can control how we use your data. The full list is in our Privacy Policy.
The sessions aim to improve your English. The Tutor will only provide advice, recommendations or help to improve your English and for no other purpose.
You must not share personal information (such as your full name, phone number, address, email, social media name or details of any school or organisation you belong to) with the Tutor.
You must be ready for your scheduled session. If you need to, you can cancel up to 6 hours before the session. If you need to cancel and it is less than 6 hours before your session, please inform your tutor from the message icon on your dashboard.
If you have big technical problems, email tutors@englishscore.com.
If you miss three (3) sessions without telling us in advance, we may terminate your account.
If the Tutor does not come to your session, you will get another session for free (if you agree), or you will get a full refund. If your Tutor needs to cancel, we will try to tell you 6 hours before your session.
If the Tutor has technical problems that interrupt the session, please email tutors@englishscore.com.
We cannot guarantee the continued availability of any Tutor and accept no responsibility or liability for the withdrawal, removal or unavailability of the same.
Our sessions are 30 minutes long. There is a fixed start and end time for each session. You must be ready to start on time.
Your safety is very important to us. You must be in a safe and appropriate place for the session. You and the tutor must behave properly and lawfully. If you or the tutor do not feel safe, then stop the session and send us an email at safeguarding.tutors@englishscore.com. We will investigate. We may issue a refund. We may need to report this to the appropriate organisation.
In delivering the EnglishScore Tutors online service, we are fully committed to complying with the regulations set forth by the British Council regarding safeguarding, and to implementing the British Council Safeguarding global policy statement.
In order to achieve this objective effectively and to streamline communication concerning Safeguarding concerns or incidents, the EnglishScore Tutors online service has a dedicated email address: safeguarding.tutors@englishscore.com. All matters and concerns relating to safeguarding should be directed solely to this email inbox to ensure confidentiality in the handling of any safeguarding issues.
All private classes with an EnglishScore tutor and a Young Learner will be recorded. The Parent/Guardian consents to these sessions being recorded and the recording being used for quality monitoring only, to be stored for up to 2 years. These recordings will not be used for any other purpose and will be securely stored and accessed only in the case investigation due to a safeguarding concern.
For all Young Learner enrolments, students who do not meet the age criteria (13 – 17 years of age) for Young Learner courses will not be permitted to join and may be removed if they have enrolled in error or if we subsequently discover that they do not meet the Young Learner criteria.
All students enrolled in British Council EnglishScore Tutors online courses must accept and adhere to the Student Code of Conduct, described in the house rules. By adhering to these guidelines, students can contribute to a positive, inclusive, and productive learning environment. Failure to comply with these guidelines may result in the withdrawal of course access without reimbursement.
As the British Council EnglishScore Tutors online Service and the Content will be provided through a third-party web browser (such as Microsoft Edge, Chrome or Firefox) you should also read the terms of use and privacy policy that apply to your use of that web browser.
If you are unhappy with any session, you must tell us within forty-eight (48) hours of the end of the session. Please email tutors@englishscore.com. We will investigate. We may issue a refund. Our decision is final and binding.
No warranty or representation expressed or implied is given in respect of any Tutor. We accept no liability for any loss, damage, cost, expenses or other claims for compensation arising from the introduction of a Tutor to you. Nor do we accept liability for the failure of the Tutor to meet your requirements.
We believe our users have a right to be heard, understood and respected. We also believe our team has the right to work in a safe environment, free of harassment.
When our users or prospective users engage with our customer service teams over e-mail, live chat, telephone, social media, or other channels, we expect all interactions to be respectful and courteous.
We consider the following actions to be unacceptable:
We reserve the right to refuse service to any users or prospective users that engage in this behaviour with us.
If you have any questions, you can contact us by emailing tutors@englishscore.com